What Should I Do If A Patron's ID Card Will Not Swipe?

On occasion a patron's ID card will not swipe or scan. This can happen when the mag strip has become desensitized, or the card is missing part of the mag strip.

Ask a Circulation Coordinator or a Library Aide II to assist you with this patron.

Circulation Coordinator and Library Aide II:

  • treat this like a student who forgot their ID — but — do not put a message on the student's account
  • click on the Circulation Desk module
  • either type in the person's ID number or their name in the field that says Key or Scan Barcode
  • recommend that the student go to Skiff Hall to ask about getting a new card


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