FAQ PAGE FOR THE 2ND FLOOR COMPUTER LAB
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Accounts | Alumni & Neighbors | Books | Buildings | Checking In & Out | Faculty & Staff | Helpdesk | Interlibrary | Laptops | Library Aides | Library Facilities | Media | Miscellaneous College | Miscellaneous Library | Newspapers & Periodicals | Overdue & Billed Books | Printers | Reciprocal Borrowing | Reserve | Students |Study Rooms | Technology
Accounts
How do I change the expiration date for a patron?
How do I view a patron's name after their book has already been checked in and page closed?
How do you view the books on your library account?
What is the expiration date for each semester?
What should I do if a patron's ID card will not swipe?
What should I do if someone wants to know about getting a campus tour?
What should I do when the message in use by system pops up?
Who is considered a guest for a guest account?
Can a person with a blocked account check out a laptop?
MESSAGES (Macros & How to View a Message on a Patron's Account)
APPENDIX A - How & when to create and add a new account
APPENDIX A - How to remove a message from a patron's account
APPENDIX A - How to add a message to a patron's account
Alumni & Neighbors
Can alumni and neighbors use the computers?
Do Neighbors of the College get borrowing privileges?
How does an alumni get a library card?
What does the library offer to Alumni and Neighbors?
Books
Can a faculty or staff member check out a reference book?
Can a patron place a hold on a book?
Can a patron renew a book online?
Can patrons check out books for the locked display cases?
Can someone who is here for an event check out books?
Do I have to go to the library to pick-up the books, or can they be mailed to me?
How are the children's books located on the 3rd floor arranged?
How do you view a book on a patron's account?
How long may a patron have a book?
How long may a patron have a New Book?
How many books can patron's check out?
What do the colored overlays on the books mean?
What does the message Item status is BILLED and has been cleared mean?
What is the procedure for a person with a billed book?
What should I do if a patron sets off the alarm with one of our library books?
What should I do if a person cannot renew a book?
What should I do if a person has an overdue book?
What should I do when a book has the message Item Status is Tech Services?
What should I do when I scan a book, but do not get a receipt?
What should I do when the barcode of a book will not scan?
What should I do with a book that has been checked in?
What should I do with a book that is returned & has a hold is placed on it?
What would you do if you could not locate the book in the catalog?
What types of books can be recalled?
Where are the New Books located?
Where would a student find the Atlantic Reporter Reference books?
Who can check out the teaching and learning books?
Why do we have Book Dummies in the Main Collection Stacks?
How does Library of Congress Call Number System Work?
FAQ & POLICIES (Books ... who, how long, messages, renewals)
Buildings
Where is the Aiken Hall Building located?
Where is the ARC building located?
Where is the Cash Card Office located?
Where is the College Archives Room located?
Where is the Coolidge Hall Building located?
Where is the Cornell Pavilion room located?
Where is the Durick Hall Building located?
Where is the Foster Building located?
Where is the Freeman Building located?
Where is the Hauke Building located?
Where is the IDX Building located?
Where is the Joyce Building located?
Where is the Lakeside or Miller Center Building located?
Where is the Perry Hall Building located?
Where is the Rowell Annex Building or Support Services located?
Where is the Skiff Hall Extension located?
Where is the West Hall Building located?
Where is the Morgan Room located?
Where is the S.D. Ireland Building located?
Where is the Wick Building located?
Checking In & Out
What should I do when I see the message Using Expiration Date of Patron as the Due Date?
What should I do when the barcode of a book will not scan?
Faculty & Staff
Can a faculty or staff member check out a book from UVM?
Can a faculty or staff member check out a periodical?
Can a faculty or staff member check out a reference book?
Can A faculty member leave the library with a media item that was checked out?
Can a faculty or staff member place a hold on a media item?
Can a faculty or staff member renew a media item?
Can I check out a magazine to a faculty or staff member?
Can retired faculty and staff still use the library?
How long can a faculty or staff member check out a media item?
What should I do if a teacher wants to put an item on reserve?
What should I do if the alarm is set off by a faculty or staff member?
What should I do when the reciprocal borrowing card swipe machine does not work?
Where can a faculty member learn more about Chalk and Wire?
Helpdesk
Interlibrary
Laptops
Can a person with a blocked account check out a laptop?
Who can check out a laptop from the library?
Library Aides
Can I do personal things during my shift?
Can I help a patron with their research needs?
Can I print a document from my own personal laptop?
Can I renew a billed book or item?
Can I scan or fax anything from the photocopiers?
Can I tell anyone who asks what books are on someone's account?
Can I use my cell phone during my shift?
Can I visit with my friends while at work?
Do I have access to direct deposit?
Do student workers get a raise?
How can I get access to the Reference Tracker Log?
How do I find a subsitute for a shift?
How do I notify a student that we found his or her flash drive?
What is the best way to record my time on my timesheet?
What should I do if I am going to be late for work?
What should I do if I am too sick to come to work?
Is there a dress code for any work-study job at the library?
Should I help find someone in this building?
What things will get me fired?
When will I (student worker) get paid?
Where can I pick-up my paycheck?
Will my schedule change weekly?
Library Facilities
Are dogs allowed in the building?
Can I get access to the Vista Room the night before my event?
Can people bring food into the library?
Do we have a pencil sharpener?
Does the library have a bulletin board?
Does the library have headphones for students to use?
Does the library have photocopiers for patrons to use?
Does the photocopier coinbox accept dollar bills?
Does one need a parking pass to park near the library?
How do I get access to items from the archives?
How do I get in touch with someone about the vending machines?
How much does it cost to make a photocopy?
Is the Math & Account Lab open in the summer?
Is there a color printer or photocopier in the library?
Is there a microwave in the library?
What are the rules for signing up for a study room?
What equipment is located behind the front desk?
What is the library's address?
What should I do if a water alarm goes off in the building?
What should I do if the A/C or heat is not working in the building?
What should I do when someone wants to use MIC301, 305, 306, 308?
Where are the library staff mailboxes located?
Where is the classroom MIC 308 or the Electronic Classroom located?
Where is classroom MIC G08 located?
Where is the Vista Room located?
Where is the Kurzweil 3000 program in the Library?
Where is the Libary Physically Located?
Media
Can A faculty member leave the library with a media item that was checked out?
Can a faculty or staff member place a hold on a media item?
Can a faculty or staff member renew a media item?
Can a patron request that we hold a reserve item or a video for them?
Can a student renew any media items?
Can students check out a video, DVD or CD to use in the library?
How long can a faculty or staff member check out a media item?
How long can a student use a media item?
How many media items can a patron check out?
How would I look up videos in the catalog?
What should I do with a movie or video that has been returned?
Where are the DVDs, VHS, or videos located?
Who can check out the teaching and learning videos?
FAQ & POLICIES (Media, media renewals & holds)
Miscellaneous College
Do we have a list of courses for Champlain?
Doe we have access to the Fleming Museum for field trips?
Do we have any information on the H1N1 Swine Flu?
Do we have the hour for all of the College's Dining Services?
Does the College have an English Language Tutor?
How can I find a teacher's office?
How do I get in touch with someone from Career Services?
How do I get catalogs for the four divisions?
How do I get in touch with the nurse?
How do I withdraw from a class or course?
How would I find a non-work-study job?
How would I find an office or department on campus?
How would I get in touch with people from the dining hall?
Is there a Harry Potter Room on campus?
Is there an online schedule for the shuttle bus?
Is there someone on campus who can help a person create a website?
What address should I use to have a package mailed to me?
What are the hours for the gym?
What initiatives are available for sustainability on campus?
What is the Dual Enrollment Program?
What is the fastest way to reach Champlain College security?
What is the phone number for the Jazzman Cafe?
What is the phone number for the operator of the campus?
What time is the Financial Aid Office open?
When should I call Physical Plant?
Where do faculty, staff and students have to go now to get a Champlain ID?
Where are the vending machines located on campus?
Where can I direct people who need to find a tutor?
Where can I get Champlain College merchandise?
Where can I go to get a Champlain College ID Card?
Where is the Event Center located?
Where would I find information about a event on campus?
Who do I contact about reserving a college van?
Who do I contact about the Willard & Maple magazine?
Who would I contact about any disability needs?
Miscellaneous Library
Do we have a library staff directory?
Do we have a list of the librarians and their offices?
Do we have a list of the our videos?
Do we have a policy about a Scent Free Workplace?
Does the Library have an annual book sale or book donations?
How do I get access to items in the library's archives?
How to I get a Champlain College ID to check out library items?
What is the library's address?
What is the password for the referenceguest accounts?
What is the number to use to dial out on the phones in the MIC/library?
What is the password to the front desk phone?
What should I do when a company wants to sell us a product?
What should I do when someone comes to pick up the Echo Center Card?
What should I do when someone sets off the alarm at the front entrance?
What should I say when I answer the phone at the front desk?
Where are the MIC 305 & 306 classrooms located?
Where can I find the wiki question log?
How does Library of Congress Call Number System Work?
Newspapers & Periodicals
How long do we keep newspapers?
Can a student check out a periodical or reference book?
Can a faculty or staff member check out a periodical?
Can I check out a magazine to a faculty or staff member?
What should I do if we do not get the Burlington Free Press?
When does the New York Times newspaper get here?
Where can I find a list of the magazines or periodicals we carry?
Where would the back issues of The Champlain View be kept?
Overdue & Billed Books
How will I be notified that my book is overdue?
What does the message Maxium Level of Overdues mean?
What should I do if a person has an overdue book?
FAQ & POLICIES (Books ... overdue, holding, recall
Printers
How do I add a printer to a computer?
What should I do if a printer is out of paper?
What should I do if the red error light is blinking on the receipt printer?
What should I do if there is a problem with printers?
What should I do with the empty printer toner cartridges?
What should I do when a printer jams?
Where are the toner or printer cartridges located?
Where do I get the paper for the receipt printer?
How do I place a service call for the printers?
Who do I call when we need more toner for the printers?
Who do I call when we need to order more paper?
Reciprocal Borrowing
Can a faculty or staff member check out a book from UVM?
Can Champlain College students check out books from St. Michael's College?
Can Champlain College students check out books from UVM?
Can students from St. Michael's College & UVM take out our library books?
Can an Interlibrary Loan Book or ILL be renewed?
How do I add a UVM Faculty or Staff member to our system?
How do I add a UVM Student to our system?
How do I add a St. Michael's Faculty or Staff member to our system?
How do I add a St. Michael's Student to our system?
Reserve
Can a patron request that we hold a reserve item or a video for them?
Can a reserve item leave the library?
How are the reserve materials arranged?
How do I find out if a book or item is on reserve?
Is there a way to see all the course numbers to help find reserve items?
What should I do if a teacher wants to put an item on reserve?
What should I do with a reserve item that has been returned?
APPENDIX E - How to make a reserve item inactive
APPENDIX E - How to make a reserve item active
Students
Can a person with a blocked account check out a laptop?
Can a student check out a periodical or reference book?
Can a student renew any media items?
Can Champlain College students check out books from St. Michael's College?
Can Champlain College students check out books from UVM?
Can students check out a video, DVD or CD to use in the library?
Can students check out books over the summer or winter break?
Can students from St. Michael's College & UVM take out our library books?
Can students still get help from Career Services after graduation?
Does the library have headphones for students to use?
How do graduate, commuting and online students get a Champlain College ID?
How does a student get access to the S drive?
How long can a student use a media item?
What items cannot be checked out by students?
Where would a student find the Atlantic Reporter Reference books?
Study Room
Which study rooms have the LCD screens?
Technology
Does the Help Desk have a blog?
Do you know of any open source screencasting sites?
Do we have Dragon Speak in the Library?
Does the college support batch loading of slide scanning?
How can a student access his or her eportfolio?
How can I find out which lab has the program or software I need?
How can I get access to Clearspace?
How do I convert a Microsoft Word 2007 file on my MAC computer?
How do I convert any Microsoft Office file?
How do I get Wireless access in the MIC from my laptop?
How does a student get access to the S drive?
How would I use Library services from off campus?
Is there a list of software available on campus?
Is there a paper shredder for students to use on campus?
Is there a scanner for students to use?
What should I do if a keyboard or mouse is not working?
What should I do when the message "Send TechServ" appears on the screen?
What type of paper would I put in the 1st floor copier?
Where can I find a fax machine for student use?
How do I place a service call for the photocopiers?
