FAQ & Policies (Books ... overdue, holding, recall)


What should I do if a person has an overdue book(s)?
• Tell the person they can renew the book online. The instructions will be in their courtesy or overdue e-mail notice. All notices are sent to the patron’s Champlain College e-mail accounts.
• Renew the book for them – if they are standing in front of you.
• If the book has already been renewed once, the system will not allow another renewal.
• You can hold the book they want to check out for 24 hours until the overdue book is returned.
• They can also speak with the circulation coordinator working at the time, or the circulation manager, Joe Sikowitz at 865-6489, if they have any questions.

Can a patron place a hold on a book? Yes.
However, the book must be checked out on someone else’s account first. Depending on the amount of time the current patron has checked out the book, we can recall the book for the request. At this time, only full-time library staff and circulation assistants can place a hold on a book for a patron.

What should I do with a book that is returned & has a hold placed on it?
A form will print out from the receipt printer with the title, call number, barcode, and patron name on it. Place the slip in the front cover of the book, so the person’s name is showing. Place the book in the “hold drawer.” The person will automatically get an e-mail notification that the book is ready.

What types of books can be recalled?
Most books, with the exception of New Books, may be recalled once the book has checked out for at least 14 to 30 days. A recall will send a notice to the current patron asking him or her to return the book(s) within 3 days of the notice, shortening the original due date by 14 days. A book does not have to be recalled in order for the new patron to get the book. He or she can place a hold on the book without having the book recalled (see appendix B – placing a hold on a book).

procedure manual

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